Effective Date: 21 May 2026

Muslim Umrah Taxi (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, website, or mobile application.

1. Information We Collect

We may collect the following information from you:

• Personal Details: Full name, phone number, email address, passport details (where required), and booking information.
• Payment Information: Credit or debit card details and payment transaction records.
• Travel Details: Pickup and drop-off locations, travel dates, and any special requests.
• Technical Information: IP address, browser type, device type, and website usage data.

2. How We Use Your Information

We use your data exclusively to deliver our services, including:

• Processing bookings and managing travel arrangements.
• Handling payments and generating invoices.
• Providing customer support and responding to inquiries.
• Conducting service improvements, analytics, and internal reporting.
• Maintaining legal and regulatory compliance.

3. Sharing Your Information

• We do not share your personal information with third parties, except in the following circumstances:
  
  • Payment Processors and Banks: To facilitate secure transaction processing.
  • Law Enforcement or Regulatory Authorities: Where legally required or mandated by applicable law.
  • Service Providers: Drivers, hotels, and transport partners who are directly involved in fulfilling your travel booking, strictly for service delivery purposes.

4. Cookies and Tracking

We use cookies and analytics tools on our website and mobile app to enhance user experience and analyse traffic patterns. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features.

5. Data Security

We protect your personal data through robust technical, administrative, and physical safeguards. These measures defend against unauthorised access, disclosure, modification, and destruction of your information.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil our legal and regulatory obligations. Once this period ends, we securely delete or anonymise your data.

7. Your Rights

As a user of our services, you have the following rights:

• Access and Correction: You may request access to your personal data and ask us to correct any inaccuracies.
• Data Deletion: You may request the deletion of your data, subject to applicable legal obligations.
• Opt-Out: You may opt out of receiving marketing communications from us at any time.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will post the revised version on our website along with the updated Effective Date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:

Email: +966 57 784 2926
Phone: info@muslimumrahtaxi.com