Effective Date: 21 May 2026
Welcome to Muslim Umrah Taxi. By using our website, booking services, or mobile applications, you agree to comply with and be bound by the following terms and conditions:
1. Services
Muslim Umrah Taxi provides taxi and transportation services for Umrah and Hajj pilgrims across Makkah, Madinah, Jeddah, and Taif. Services include airport transfers, hotel pickups, and city travel as requested through our booking platform.
2. Booking Policy
- All bookings must be made through our official website or mobile app.
- Users must provide accurate personal information, travel details, and contact numbers at the time of booking.
- Bookings are confirmed only upon receiving payment and a booking confirmation from Muslim Umrah Taxi.
3. Payment
- Payment must be made in full before the scheduled service, via the payment methods provided on our platform.
- Prices are subject to change; confirmed bookings retain the price agreed at the time of payment.
- Muslim Umrah Taxi reserves the right to cancel bookings in case of payment failure.
4. Cancellation and Refund
- Users may cancel bookings up to [insert hours/days] before the scheduled pickup for a full or partial refund.
- Cancellations within [insert hours/days] of the scheduled service may incur a cancellation fee.
- Refunds, if applicable, will be processed using the original payment method within [insert timeframe].
5. User Obligations
- Passengers must follow all instructions given by the driver and comply with local traffic laws.
- Passengers must not engage in any illegal or unsafe activities in the vehicle.
- Any damage to the vehicle caused by the passenger will be charged at cost.
6. Liability
- Muslim Umrah Taxi is not responsible for delays caused by traffic, weather conditions, or unforeseen circumstances beyond our control.
- Personal belongings left in the vehicle are the responsibility of the passenger.
- Liability for injuries, loss, or damages is limited to the cost of the service booked.
7. Privacy and Data Protection
- Personal information collected during bookings will be used solely for service provision and will not be shared with third parties without consent, except as required by law.
- We may use anonymized data for improving services, analytics, and marketing purposes.
8. Modifications
- Muslim Umrah Taxi reserves the right to modify these terms at any time. Updated terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of any changes.
9. Governing Law
- These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia.
- Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the competent courts in Saudi Arabia.
10. Contact
For questions or concerns regarding these Terms and Conditions, please contact us at:
Email: +966 57 784 2926
Phone: info@muslimumrahtaxi.com